The reason I'm writing now, two years after purchase, is, I broke one of the wheels. I proceeded to order the wrong replacement, so I emailed them pictures to ask for the right parts. They wrote back asking for the serial number to get the right unit AND to see if it was under warranty. (Hadn't even occurred to me.) Turns out it was, they're sending me the wheels, they're refunding me for the wrong part, AND included a link for the Puri-Tabs which I didn't know they provide for the life of the ROWER! They're also replacing all eight wheels even though there's only one broken one.

The WaterRower Classic Rowing Machine is a work of art. But before you buy one just to hang it on the wall, the more important feature of course is that this rowing machine is a high-quality, durable, and effective piece of exercise equipment that will help you get in top fitness with ease and low-impact comfort. With a user weight capacity of 1,000 lbs, WaterRower has built the Classic Rowing Machine to take everything you can throw at it. No matter how intense your workouts are, you’re not going to hurt this machine. And it accommodates everyone from beginner rowers to experienced die-hards.
Rowing has long been recognized as the perfect aerobic pursuit, with naturally smooth and flowing movements that don't tax the joints but do boost the heart rate. Now you can take your rowing experience to the next level with the WaterRower Natural rowing machine. Using the same principles that govern the dynamics of a boat in water, the WaterRower Natural is outfitted with a "water flywheel" that consists of two paddles in an enclosed tank of water that provide smooth, quiet resistance, just like the paddles in an actual body of water. As a result, the machine has no moving parts that can wear out over time (even the recoil belt and pulleys don't require lubricating or maintaining). More significantly, the water tank and flywheel create a self-regulating resistance system that eliminates the need for a motor. As with real rowing, when you paddle faster, the increased drag provides more resistance. When you paddle slower, the resistance is less intense. The only limit to how fast you can row is your strength and your ability to overcome drag. And unlike conventional rowing machines, which tend to be jerky and jarring, the WaterRower Natural is remarkably smooth and fluid.
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