Don't know why, perhaps due to rising demand and production bandwidth, but be forewarned quality control is an issue. Assembly is easy enough, though have gap where back separator does not fit snugly after tightening nuts as firm as they will go (see pic). No water level sticker on tank received, so had to measure water manually according to calculations (4 gallons). Siphon was not air tight (even though release valve closed firmly), so had to manually pump instead of siphon. S4 monitor only flashes, not working as of yet and now have to take a apart top of unit to figure out why, currently not resolved after verifying connections and looking at simple solutions on website.
The WaterRower Classic is hand crafted in solid American Black Walnut. Like all woods, Black Walnut may vary in color from a rich brown to purple-black. Each machine has been hand finished with three coats of Danish Oil giving a deep lustre an warmth to the wood. Wood has been chosen due to its marvellous engineering properties, primary amongst these is its ability to absorb sound and vibration enhancing the WaterRower's quietness and smoothness of use. Black Walnut, like all woods used in WaterRower construction, is a premium hardwood with incredible longevity and dimensional stability. For reasons of ecology, all our woods are harvested from replenishable forests.

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Outside of resistance type, we found the number-one arbiter of ride feel to be cord quality. Water ergometers tend to employ nylon cords, while air ergometers feature metal chains — a durability factor we anticipated would result in our favoring air. But while all three water rowers aced our expectation of smooth, high-tension strokes, perfecting the chain seems to be more difficult: Some tug with just a slight rumble, others feature bouncy, grinding chains that are incredibly loud, something akin to angry snoring. As for nylon, the best wind and unwind like elastic silk — no slack, no sound, no catching, just perfectly even tension throughout the stroke.
The advantages with air rowers is that there is smooth action; there is only small wear and tear to its mechanism; its automatic feature adjusts according to your rate of strokes; and there is a wide range of the resistance readily available in replicating the feel of rowing through the waters. The only disadvantage of this machine is that it tends to be noise indoors.
The WaterRower Classic is handcrafted from solid American Black Walnut wood, finished with danish oil. The WaterRower's patented WaterFlywheel has been specifically designed to emulate the dynamics of a boat moving though water and is unsurpassed in its simulation of the physical and physiological benefits of rowing. WaterRower will not provide support or documentation for any product transported outside of the original country of purchase
There is much to love about the WaterRower--and I do love it--but I would echo others' comments that although the seat rolls solidly and smoothly on the wood rails, the seat itself is very hard (I use a gel seat pad I bought for my hard fiberglass kayak seat), and the footpads are in need up rethinking and upgrading--the cheap plastic doesn't let you row in socks or barefoot and is not really worthy of a machine that is otherwise a stunning piece of engineering and a beautiful one as well. As one other person noted about his machine, my machine made a clicking noise on the return stroke, so I had to adjust the wheel underneath the top rail that connects to the footpad and pull it away gently from where it was rubbing against another component. Also, be warned: the instruction booklet is in the DVD case. I did not see the little sticker on the case telling me that, thinking I'd wait to watch the DVD until after I'd assembled it. But WaterRower has a copy of the assembly instructions on their website, along with a video (I found the written ones better and easier to follow), so I was able to assemble it with no difficulty.

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The WaterRower Natural is outfitted with a Series 4 performance monitor that's designed to balance technical sophistication with user-friendliness. The monitor--which includes six information and programming windows, six QuickSelection buttons, and three navigation buttons--displays your workout intensity, stroke rate, heart rate, zone bar, duration, and distance. Plus, the monitor is compatible with an optional heart rate chest strap and receiver, which helps you optimize your workout and achieve your exercise objectives.
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