The reason I'm writing now, two years after purchase, is, I broke one of the wheels. I proceeded to order the wrong replacement, so I emailed them pictures to ask for the right parts. They wrote back asking for the serial number to get the right unit AND to see if it was under warranty. (Hadn't even occurred to me.) Turns out it was, they're sending me the wheels, they're refunding me for the wrong part, AND included a link for the Puri-Tabs which I didn't know they provide for the life of the ROWER! They're also replacing all eight wheels even though there's only one broken one.

This is a company known for quality as well as stewardship for over 20 years. WaterRower hand-crafts their rowing machines to be more than just a workout machine, but also a work of art as well. Also, WaterRower is and has been on the cutting edge of environmental sustainability with their use of the best hardwoods coming from renewable forests. We’re in excellent hands here.
Because of the vast array of products that might contain one of the chemicals or ingredients on the list, we must include Proposition 65 warnings in our communications with you. We are required to use exact wording as specified by the state of California. While the warning sounds alarming, the purpose is to notify you of the potential risk so that you can make an informed buying decision.
Another negative point for me is the angle of the seat. Unlike the Concept2, it has a slight backward angle, which makes it easier to maintain good form at the end of the stroke. Given that the Waterrower has greater resistance at the catch, it puts more pressure on the lower back at this point making it uncomfortable for people like myself with lumbar spine problems.
Outside of resistance type, we found the number-one arbiter of ride feel to be cord quality. Water ergometers tend to employ nylon cords, while air ergometers feature metal chains — a durability factor we anticipated would result in our favoring air. But while all three water rowers aced our expectation of smooth, high-tension strokes, perfecting the chain seems to be more difficult: Some tug with just a slight rumble, others feature bouncy, grinding chains that are incredibly loud, something akin to angry snoring. As for nylon, the best wind and unwind like elastic silk — no slack, no sound, no catching, just perfectly even tension throughout the stroke.
HIIT (High Intensity Interval Training) is a great style of training to burn fat, build toned muscle, and improve cardiovascular systems as the same time. Challenging HIIT workouts help you get to that state of EPOC and take advantage of the after-burn effect. The ability to change the resistance of the rowing machine at will means that the equipment is ideal for this method of exercise.
As I mentioned, the rowing experience with the WaterRower is amazing. I bought the rower for myself, but my wife was curious and decided to try it out. She loves it, and now rows almost daily. We have a treadmill that neither of us has used since we started rowing - the WaterRower is a much better workout and much more enjoyable at the same time. It's easy to adjust the intensity, pace and duration of your exercise. There is nothing to change on the rower (* see note below), you just row harder or faster, adjust how far you lean forward and back during your stroke. The WaterRower will keep up with you as your fitness increases, all you need to do is keep throwing more and more at it.
The rowing machine itself is unlike any other on the market with its patented water filled flywheel. It is hard to exactly copy the action of a scull on the water, but the mechanics of the flywheel spinning in water comes in a close second on dry land. The fact that the water is 800 times denser than air means that there is no need for any extra resistance or dampening that you will find in normal air rowers. The faster you pull, the more resistance is generated giving it infinite variability. However, if you want to be able to practice rowing with a faster stroke, you will have to reduce the amount of water in the tank unlike an air rower where you just have to adjust the baffle.
The reason I'm writing now, two years after purchase, is, I broke one of the wheels. I proceeded to order the wrong replacement, so I emailed them pictures to ask for the right parts. They wrote back asking for the serial number to get the right unit AND to see if it was under warranty. (Hadn't even occurred to me.) Turns out it was, they're sending me the wheels, they're refunding me for the wrong part, AND included a link for the Puri-Tabs which I didn't know they provide for the life of the ROWER! They're also replacing all eight wheels even though there's only one broken one.

Because of the vast array of products that might contain one of the chemicals or ingredients on the list, we must include Proposition 65 warnings in our communications with you. We are required to use exact wording as specified by the state of California. While the warning sounds alarming, the purpose is to notify you of the potential risk so that you can make an informed buying decision.
If you're looking at a WaterRower, you're probably also considering the Concept2. They're both great machines, but which you choose depends on your needs. I think the WaterRower is ideal for most people, but not everyone. The WaterRower has a number of advantages vs the Concept 2 - it is quieter, the mechanism up front is lower profile, it has a comfortable seat, it is much better looking, it's easier to stand up when you're not rowing and it's just ... zen-like. There is something about the smoothness of the WaterRower that makes it a joy to use, and because it's quiet you can easily stream your favorite binge-series without cranking the volume too high.
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