The reason I'm writing now, two years after purchase, is, I broke one of the wheels. I proceeded to order the wrong replacement, so I emailed them pictures to ask for the right parts. They wrote back asking for the serial number to get the right unit AND to see if it was under warranty. (Hadn't even occurred to me.) Turns out it was, they're sending me the wheels, they're refunding me for the wrong part, AND included a link for the Puri-Tabs which I didn't know they provide for the life of the ROWER! They're also replacing all eight wheels even though there's only one broken one.
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It's been nearly 30 years since John Duke, a former Yale University and USA National Team oarsman, set up a small shop in Rhode Island, USA to begin fine-tuning his innovative water-resistant rowing machine. With its beautiful design and unmatched feel, the WaterRower quickly gained a cult-like following of both on-water rowers and fitness enthusiasts that had found their perfect piece of workout equipment. As word spread of the new product that simulated the feel of on-water rowing, WaterRower transitioned from simply a one-off product found within the occasional boathouse to an established brand in both the rowing and fitness world.
 Bring the unparalleled full-body workout of on-the-water rowing home with the premium design and feel of the XTERRA Fitness ERG600W Water Rower. The full body rhythmic nature of rowing makes it wonderfully efficient at burning calories while also developing flexibility and strength. Plus, the "zen-like" water movement you hear from the ERG600W multi-bladed impeller can be soothing and meditative. The large and easy to read 5.5" LCD console with height and angle adjustment includes motivating programmable modes to keep you involved, inspired, and reaching your goals.
The Challenge AR has the capability to allow the rower to control and adjust the resistance from “Feather light” to “Olympic sprint” delivering a silky smooth resistance to the user’s effort and instantaneous response to input with no “flat sport”.  With water resistance being the most accurate manner in which to simulate actual outdoor rowing, the Challenge AR provides a smooth and consistent sensation throughout the range of motion of the exercise experience.  
 Bring the unparalleled full-body workout of on-the-water rowing home with the premium design and feel of the XTERRA Fitness ERG600W Water Rower. The full body rhythmic nature of rowing makes it wonderfully efficient at burning calories while also developing flexibility and strength. Plus, the "zen-like" water movement you hear from the ERG600W multi-bladed impeller can be soothing and meditative. The large and easy to read 5.5" LCD console with height and angle adjustment includes motivating programmable modes to keep you involved, inspired, and reaching your goals.
If you're looking at a WaterRower, you're probably also considering the Concept2. They're both great machines, but which you choose depends on your needs. I think the WaterRower is ideal for most people, but not everyone. The WaterRower has a number of advantages vs the Concept 2 - it is quieter, the mechanism up front is lower profile, it has a comfortable seat, it is much better looking, it's easier to stand up when you're not rowing and it's just ... zen-like. There is something about the smoothness of the WaterRower that makes it a joy to use, and because it's quiet you can easily stream your favorite binge-series without cranking the volume too high.
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