The reason I'm writing now, two years after purchase, is, I broke one of the wheels. I proceeded to order the wrong replacement, so I emailed them pictures to ask for the right parts. They wrote back asking for the serial number to get the right unit AND to see if it was under warranty. (Hadn't even occurred to me.) Turns out it was, they're sending me the wheels, they're refunding me for the wrong part, AND included a link for the Puri-Tabs which I didn't know they provide for the life of the ROWER! They're also replacing all eight wheels even though there's only one broken one.
There is much to love about the WaterRower--and I do love it--but I would echo others' comments that although the seat rolls solidly and smoothly on the wood rails, the seat itself is very hard (I use a gel seat pad I bought for my hard fiberglass kayak seat), and the footpads are in need up rethinking and upgrading--the cheap plastic doesn't let you row in socks or barefoot and is not really worthy of a machine that is otherwise a stunning piece of engineering and a beautiful one as well. As one other person noted about his machine, my machine made a clicking noise on the return stroke, so I had to adjust the wheel underneath the top rail that connects to the footpad and pull it away gently from where it was rubbing against another component. Also, be warned: the instruction booklet is in the DVD case. I did not see the little sticker on the case telling me that, thinking I'd wait to watch the DVD until after I'd assembled it. But WaterRower has a copy of the assembly instructions on their website, along with a video (I found the written ones better and easier to follow), so I was able to assemble it with no difficulty.
This twenty minutes duration technique is designed to max your muscles out every interval, and at the same time the recovery periods assist in increasing the efficiency with the fat burning routine. Once you have prepared your rowing machine, set its resistance to four. Perform sets of ten, fifteen and twenty power strokes by pulling to handle towards the torso of your body, like doing a rowing motion. Do this motion as fast as your body permits you to. Separate your power strokes at sixty seconds, putting in only fifty percent the effort you did before this. Repeat this cycle until you have fully rowed for a total of twenty minutes.

I teach pilates and also have several pieces of cardio equipment for my clients to warm up on. I bought a Hi, Rise Club Water Rower model a few years ago . as it turns out, my hard core bikers and elliptical walkers really did not use the Rower. SO it is in great shape. A beautiful piece.  I could not get a good photo in my house as there was not enough light, but if you Google this, you can see just what it looks like. 
The WaterRower Natural is handcrafted in solid ash and stained honey oak for consistency of color. The wood was chosen due to its marvelous engineering properties, especially its ability to absorb sound and vibration, which enhances the WaterRower's quiet performance and smooth operation. Ash, like all woods used in the construction of the WaterRower, is a premium hardwood with incredible longevity and dimensional stability. In addition, the wood is harvested from replenishable forests and is hand finished with Danish oil to provide a deep luster.
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