1.) I keep reading about cracks and leaks that develop in the water tank. WaterRower even offers a tank repair kit for this very issue. It seems to me that this is a design flaw that they refuse to address, instead offering a fix for when it eventually occurs. Have you seen these tanks to eventually leak? I’m surprised they haven’t tried a one-piece tank.
The Classic Rowing Machine is generally quiet for a water resistance machine, but some users believed that it was a little noisy. Like all rowers, whether it’s a flywheel or a waterwheel, there is going to be noise. The more effort that you put into it, the louder it’s going to get. And most find it motivating to hear the water paddles get louder as they burn more calories.
Note: Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Some states do not allow the exclusion on limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Don't know why, perhaps due to rising demand and production bandwidth, but be forewarned quality control is an issue. Assembly is easy enough, though have gap where back separator does not fit snugly after tightening nuts as firm as they will go (see pic). No water level sticker on tank received, so had to measure water manually according to calculations (4 gallons). Siphon was not air tight (even though release valve closed firmly), so had to manually pump instead of siphon. S4 monitor only flashes, not working as of yet and now have to take a apart top of unit to figure out why, currently not resolved after verifying connections and looking at simple solutions on website.
The reason I'm writing now, two years after purchase, is, I broke one of the wheels. I proceeded to order the wrong replacement, so I emailed them pictures to ask for the right parts. They wrote back asking for the serial number to get the right unit AND to see if it was under warranty. (Hadn't even occurred to me.) Turns out it was, they're sending me the wheels, they're refunding me for the wrong part, AND included a link for the Puri-Tabs which I didn't know they provide for the life of the ROWER! They're also replacing all eight wheels even though there's only one broken one.
If you're looking at a WaterRower, you're probably also considering the Concept2. They're both great machines, but which you choose depends on your needs. I think the WaterRower is ideal for most people, but not everyone. The WaterRower has a number of advantages vs the Concept 2 - it is quieter, the mechanism up front is lower profile, it has a comfortable seat, it is much better looking, it's easier to stand up when you're not rowing and it's just ... zen-like. There is something about the smoothness of the WaterRower that makes it a joy to use, and because it's quiet you can easily stream your favorite binge-series without cranking the volume too high.