The reason I'm writing now, two years after purchase, is, I broke one of the wheels. I proceeded to order the wrong replacement, so I emailed them pictures to ask for the right parts. They wrote back asking for the serial number to get the right unit AND to see if it was under warranty. (Hadn't even occurred to me.) Turns out it was, they're sending me the wheels, they're refunding me for the wrong part, AND included a link for the Puri-Tabs which I didn't know they provide for the life of the ROWER! They're also replacing all eight wheels even though there's only one broken one.
Most people who are new to the sport of rowing have difficulty achieving low strokes rates while trying to obtain their desired intensity – there are many comments such as “it does not feel hard enough?” or “how can I make it harder?” Rowing is about ratio and rhythm and you need to focus on a long stroke length and a powerful drive phase (push with the legs and pull with the arms). Give yourself time to learn this, it can take a few weeks before you start to feel the intensity at low stroke rates.
There is some minor maintenance. Because it's made out of wood, which can expand and contract, the bolts need tightening every few months or so. It's easy and takes only a couple of minutes. That, and putting in a fresh water purification tablet every six to twelve months, are about it for regular maintenance. The only problem I've had with the rower (the reason for 4 stars instead of 5) was a squeak that developed after about 6 weeks. It took me some time to determine the source of the squeak, which was a metal bracket connecting the footrest board to the horizontal boards above the drum. I had to partially disassemble the top section and tighten four bolts, but that fixed the problem and it's been quiet ever since.
The WaterRower Classic is handcrafted in solid American black walnut, which may vary in color from rich brown to purple/black. The black walnut was chosen due to its marvelous engineering properties, especially its ability to absorb sound and vibration, which enhances the WaterRower's quiet performance and smooth operation. Black walnut, like all woods used in the construction of the WaterRower, is a premium hardwood with incredible longevity and dimensional stability. In addition, the wood is harvested from replenishable forests and is hand finished with three coats of Danish oil to give it a deep luster and warmth.
The WaterRower Natural is handcrafted from solid Ash wood, finished with a honey oak stain and danish oil. The WaterRower's patented WaterFlywheel has been specifically designed to emulate the dynamics of a boat moving though water and is unsurpassed in its simulation of the physical and physiological benefits of rowing. WaterRower will not provide support or documentation for any product transported outside of the original country of purchase