Don't know why, perhaps due to rising demand and production bandwidth, but be forewarned quality control is an issue. Assembly is easy enough, though have gap where back separator does not fit snugly after tightening nuts as firm as they will go (see pic). No water level sticker on tank received, so had to measure water manually according to calculations (4 gallons). Siphon was not air tight (even though release valve closed firmly), so had to manually pump instead of siphon. S4 monitor only flashes, not working as of yet and now have to take a apart top of unit to figure out why, currently not resolved after verifying connections and looking at simple solutions on website.
Assembly was challenging. One of the rails could not be attached because the embedded screw in the cross-beam was too crooked to fit into the hole on the rail. I had to place a nut on it to protect the screws and tap until it was true enough cap nut to be attached. The foot board is slightly wider than the top board. I will sand this to match when I reapply the finish. This will need to be done because the wood has a dry, ashy appearance. The wood is beautiful and mostly uniform. This rowing machine is a nice product, but the build quality of the unit I received was disappointing. I felt lucky that the gashes in the carton did not damage the product as the packaging was optimistic. The leading competitor I use at the gym seems to provide slightly more resistance. It is beautiful and useful, but with room for improvement.
I teach pilates and also have several pieces of cardio equipment for my clients to warm up on. I bought a Hi, Rise Club Water Rower model a few years ago . as it turns out, my hard core bikers and elliptical walkers really did not use the Rower. SO it is in great shape. A beautiful piece.  I could not get a good photo in my house as there was not enough light, but if you Google this, you can see just what it looks like. 
First of all, if you're considering rowing, just do it. It is by far the most enjoyable and beneficial exercise I have ever tried. I've made huge strides with both cardio and muscle fitness with the WaterRower, and it's so enjoyable I look forward to exercising each day. Yes, it is more expensive than most other rowing machines, but when you compare it to a lot of other types of exercise equipment, it's actually pretty reasonable. When you also compare the exercise benefit you get, it's a bargain.
From a fitness perspective, the WaterRower Club works 84 percent of your muscle mass, helping tone and strengthen your muscles while burning far more calories than most other aerobic machines. The exercise is also low impact, as it removes all the body weight from the ankles, knees, and hips, but still moves the limbs and joints through a full range of motion--from completely extended to completely contracted.
Unlike its WaterRower Natural cousin, the WaterRower Club is designed for high-traffic areas, such as commercial gyms, studios, and rehabilitation clinics. Its dual black rails have been styled to prevent scuffing, while the other wood components are finished in an attractive rosewood, which is more resistant to soiling than the Natural model. Other details include four corner wheels on the rails that increase seat stability and reduce the amount of sweat buildup; a frame that flips upright for handy storage; and a weight capacity of up to 1,000 pounds. The WaterRower Club measures 84 by 21 by 22 inches (W x H x D), weighs 117 pounds (with water), and carries a one-year warranty on the frame and components (WaterRower will upgrade the warranty to five years on the frame and three years on the components with the completion of a registration form).
It’s time for the next Rough Water Clinic! DATE: Saturday, August 11th from 9a-12p at OWRC COST: $95, includes use of club boat REGISTRATION: Sign up on our new registration system Rough Water Clinic Registration ABOUT THE CLINIC: For experienced OWRC rowers the Rough Water Clinic is an exciting step into the wider and wilder part of open water rowing.… Continue Reading
 The amount of water in the tank simulates the weight of the boat and crew, the more water in the tank the heavier the boat and crew. The standard Calibration Level is Level 17. If the user is lighter in weight, Level 15-16 can be used. If the user is heavier in weight, level 18-19 can be used. The maximum level to fill the tank is Level 19. DO NOT fill above the maximum level – this could void the warranty.
If you’re interested in using a rowing machine for focused training — whether for outdoor rowing, an indoor competition, or as part of a larger fitness program — you’ll want air resistance. If you’re drawn to rowers for the enjoyability (alongside the full-body, cardio-plus-strength training efficacy) of a rowing workout, consider a machine with water resistance.

If you're looking at a WaterRower, you're probably also considering the Concept2. They're both great machines, but which you choose depends on your needs. I think the WaterRower is ideal for most people, but not everyone. The WaterRower has a number of advantages vs the Concept 2 - it is quieter, the mechanism up front is lower profile, it has a comfortable seat, it is much better looking, it's easier to stand up when you're not rowing and it's just ... zen-like. There is something about the smoothness of the WaterRower that makes it a joy to use, and because it's quiet you can easily stream your favorite binge-series without cranking the volume too high.

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