If you are anything like me, you read the negative reviews to see what some of the complaints could potentially be...I have found none that match with my machine or experience so far. The boxes it came in were a little bunged-up but everything on the inside was perfect. Only took about 15-20 minutes to build (first time building a row machine) and another 5-10 to fill with water. We used it for a little while before we added the danish oil.
The WaterRower Natural is handcrafted from solid Ash wood, finished with a honey oak stain and danish oil. The WaterRower's patented WaterFlywheel has been specifically designed to emulate the dynamics of a boat moving though water and is unsurpassed in its simulation of the physical and physiological benefits of rowing. WaterRower will not provide support or documentation for any product transported outside of the original country of purchase