I teach pilates and also have several pieces of cardio equipment for my clients to warm up on. I bought a Hi, Rise Club Water Rower model a few years ago . as it turns out, my hard core bikers and elliptical walkers really did not use the Rower. SO it is in great shape. A beautiful piece.  I could not get a good photo in my house as there was not enough light, but if you Google this, you can see just what it looks like. 
One downside of the Waterrower for me are the footrests. Whilst they are perfectly adequate if you want to row in shoes, rowing barefoot, which is something I like to do, is impossible. The plastic is completely square at the bottom and has sharp edges that cut into your heels. I also found that my shoes get caught when trying to put them in and out of the holders, which is a bit irritating.
The reason I'm writing now, two years after purchase, is, I broke one of the wheels. I proceeded to order the wrong replacement, so I emailed them pictures to ask for the right parts. They wrote back asking for the serial number to get the right unit AND to see if it was under warranty. (Hadn't even occurred to me.) Turns out it was, they're sending me the wheels, they're refunding me for the wrong part, AND included a link for the Puri-Tabs which I didn't know they provide for the life of the ROWER! They're also replacing all eight wheels even though there's only one broken one.

The WaterRower Natural is outfitted with a Series 4 performance monitor that's designed to balance technical sophistication with user-friendliness. The monitor--which includes six information and programming windows, six QuickSelection buttons, and three navigation buttons--displays your workout intensity, stroke rate, heart rate, zone bar, duration, and distance. Plus, the monitor is compatible with an optional heart rate chest strap and receiver, which helps you optimize your workout and achieve your exercise objectives.
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