The reason I'm writing now, two years after purchase, is, I broke one of the wheels. I proceeded to order the wrong replacement, so I emailed them pictures to ask for the right parts. They wrote back asking for the serial number to get the right unit AND to see if it was under warranty. (Hadn't even occurred to me.) Turns out it was, they're sending me the wheels, they're refunding me for the wrong part, AND included a link for the Puri-Tabs which I didn't know they provide for the life of the ROWER! They're also replacing all eight wheels even though there's only one broken one.
If the machine is to be housed on a wooden floor you will need a mat beneath to reduce vibration and also noise. If space is tight, the hydraulic options are usually the smallest. It's also worth checking your floor can take the weight if you're going for one of the bigger, heavier models. For most, this shouldn't be a problem, if you have any doubts get a surveyor to check as it could be a very expensive mistake!
The reason I'm writing now, two years after purchase, is, I broke one of the wheels. I proceeded to order the wrong replacement, so I emailed them pictures to ask for the right parts. They wrote back asking for the serial number to get the right unit AND to see if it was under warranty. (Hadn't even occurred to me.) Turns out it was, they're sending me the wheels, they're refunding me for the wrong part, AND included a link for the Puri-Tabs which I didn't know they provide for the life of the ROWER! They're also replacing all eight wheels even though there's only one broken one.
As far as “racing”, I said an air rowing machine is better because the Concept2 is the only model used for indoor rowing competitions, setting world records, and entering your actual scores online. It is because their monitor can calculate the drag factor of the flywheel in real time and accurately calculate distance and time. Small changes such as dust build up, air temperature, and humidity will not change the times between different machines because the drag factor is calculated every stroke.
If you are accustomed to the natural catch and feel of on-water rowing, your rowing technique will immediately appreciate the Apollo’s unrivalled emulation of a boat gliding through water. FDF’s patented twin tank design generates a smooth uniform stroke, including no lag of resistance at the catch and continued resistance all the way to the finish.
The WaterRower Club is hand crafted in solid Ash and stained for color. The WaterRower Club has been designed for High Traffic Areas such as Commercial Gyms, Studios, Rehabilitation Clinics, etc. Its Black Rails have been styled to prevent scuffing, other wooden components are finished in an attractive rosewood which are more resistant to soiling than the Natural model. Each machine has been hand finished with Danish Oil and Urethane for protection. Wood has been chosen due to its marvellous engineering properties, primary amongst these is its ability to absorb sound and vibration enhancing the WaterRower's quietness and smoothness of use. Ash, like all woods used in WaterRower construction, is a premium hardwood with incredible longevity and dimensional stability. s For reasons of ecology, all our woods are harvested from replenishable forests.

The Verified Sustainable Hardwoods used for the WaterRower are sourced from the Appalachian Mountain region of the eastern United States, where planting rates exceed harvest rates by an average multiple of 2.29. The Appalachian Hardwood Timber resource includes more than 65.4 million acres in the eastern United States and provides the world with a bounty of the finest hardwood species.
The Challenge AR has the capability to allow the rower to control and adjust the resistance from “Feather light” to “Olympic sprint” delivering a silky smooth resistance to the user’s effort and instantaneous response to input with no “flat sport”.  With water resistance being the most accurate manner in which to simulate actual outdoor rowing, the Challenge AR provides a smooth and consistent sensation throughout the range of motion of the exercise experience.  

The WaterRower Natural is handcrafted in solid ash and stained honey oak for consistency of color. The wood was chosen due to its marvelous engineering properties, especially its ability to absorb sound and vibration, which enhances the WaterRower's quiet performance and smooth operation. Ash, like all woods used in the construction of the WaterRower, is a premium hardwood with incredible longevity and dimensional stability. In addition, the wood is harvested from replenishable forests and is hand finished with Danish oil to provide a deep luster.

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